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field guide

They can only be engaged as you are.

In the service industry there’s this concept: Your frontline staff can never provide a greater level of customer service than they’ve been provided as an employee. The same goes for engagement on knowledge teams.

If you’re checked out by 2PM on a Thursday for a round of golf it’s impossible for your team to bust their backs to get some new initiative done. If you’re not using the tools you’ve laid out for your team to use like daily check-in software it’s unreasonable to expect your team to do the same.

Buck up and walk the talk. Use the tools the same way you’d like them to be used by your team. You’re not above the processes you set – you’re at the center of them.

NEXT: Bossware is both evil and ineffective.

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