Status Hero

Best Practices Guide

Hello!

Here are some ways to get the most out of Status Hero.

We assembled these practices from decades of combined software delivery experience, plus lessons learned from the 1000s of teams using Status Hero every day.

Goals, Not Tasks

Avoid using Status Hero as a task manager. (You're probably already using Jira, Asana, or Github issues anyway.)

Instead of tasks, think in terms of goals. Goals have the end product in mind. They define meaningful progress for your team and project.

Most software developers should only have one or two concrete goals a day.

Example Goals :thumbsup:

  • Outline devops guide with Bob
  • Fix the reporting bug
  • Speed up builds by 10%

Example Tasks: :thumbsdown:

  • Meet with Bob at 1PM
  • Update reporting ticket #209
  • Work on CI configuration

Brief Check-ins

You need to put some thought into your check-ins, but each update shouldn't take more than two minutes.

Communicate just enough information to keep your team apprised of your progress.

To help you complete your update quickly, Status Hero will show you your goals from your previous check-in.

GOOD:

Write the performance tests for the reporting feature.

NOT SO GOOD:

I was thinking I’d merge all of the overnight commits from Grace and Steve. That reminds me, does anyone have a power strip I could borrow? Mine is a little frayed. Anyhow if I don’t get interrupted by the UPS guy again I'll be able to work on ticket #A7204FF634.

Use “Blockers” Wisely

"Blockers" are issues that 1) prevent you from moving forward and 2) require someone other than yourself to fix.

Only fill-in blockers when you want someone else to intervene on your behalf.

GOOD:

Need @deborah to complete the security audit before I can deploy.

NOT SO GOOD:

Feeling a little frazzled today from staying up too late last night.

@Mentions for Attention

When you @mention a teammate in a Status Hero update, they are immediately notified. So make sure you want their attention when you @mention them in your check-in.

GOOD:

Pushing the last bit of the search functionality to stage today. May need @ben to help me address merge conflicts.

NOT SO GOOD:

Work on search functionality. Chat with @ben later.

Comments and "Reactions"

:thumbsup: :thumbsdown: :smile: :confused: :heart: :tada:

Like @mentions, when you "react" or comment on a check-in, the author and anyone else who has commented will be notified.

Make sure the communication is meaningful. Reactions are quicker than comments.

GOOD:

Let me know if you need help with the OAuth stubs!

NOT SO GOOD:

Oof. The Cobb salad I had at lunch isn't sitting too well

#Hashtags

Use #hashtags to apply a category or area of work to your check-in.

Later on, you and your team can search check-ins by #hashtag to drill down into relevant updates.

GOOD:

Get the demo account prepped for the #sales webinar with prospects from conference.

NOT SO GOOD:

Modularize all of the scripts in the dashboard module #timeconsuming #mighttakeawhile

Take a Vacation

If you've got a planned vacation coming up, block off the dates in your settings. That way you won't be nagged to check-in.

If you are the manager for your team, you can also set up team-wide holidays in the team settings.

Add Observers

Team administrators can set up certain team members as "observers." Observers receive summary reports and have access to the status dashboard. They are not prompted to check in.

This is useful for people who support your team (e.g. operations or security groups) and for providing stakeholders with automated updates.

Kiosk Mode

Keep your team informed by taking advantage of the "kiosk mode" and displaying the dashboard on a large monitor.

In kiosk mode, the dashboard will automatically refreshes.

10 or Less

We recommend splitting up larger teams into ones of approx. 10 people or less. Otherwise teammates get overloaded with everyone else's check-ins.

In Status Hero, people can belong to multiple teams*, or check-in into one team and act as an observer in another.

*We only charge for each user once, regardless of how many teams they're a part of.

Help and Feedback

We've prepared search-able help documentation here.

You can reach us directly with this form or through in-app chat.

Our team relies on Status Hero everyday. We love feedback, no matter how critical.

Thanks for looking over this guide!